Complaints procedure

Not satisfied? Let us know

Not satisfied with our work or with one of our colleagues? Email your complaint to info@adwifinance.nl. Below you can read what happens next.

  1. 01

    Submit your complaint

    Email your complaint to info@adwifinance.nl, with a short description of what happened.

  2. 02

    Confirmation of receipt

    Within five working days you will receive confirmation that your complaint is being handled.

  3. 03

    Handling & response

    We look into your complaint and aim to give you a full response within four weeks. If we cannot resolve it together, you can take the dispute to the competent court.

Submit a complaint: info@adwifinance.nl.